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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lindy Odom

March 17, 2026

5  out of  5
rating by Lindy Odom
"Lana and her staff are very knowledgeable and helpful any time I have questions! I love knowing that they are always a phone call away!"
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Joe Nathan Roberts Jr.

March 16, 2026

5  out of  5
rating by Joe Nathan Roberts Jr.
"Latoya Crochett was very professional and very helpful!!! A very knowledgeable agent who helped me with all my needs!!! Thank yall so much🙏🏾💪🏾💙💯🧡"
We responded:
"Thank you so much for the review Joe! We appreciate you and are here to always answer any questions!"
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Kate Davis

March 12, 2026

5  out of  5
rating by Kate Davis
"Cheyenne called me to ask a question and I responded by asking her for several things!! She was quick to respond and gave me what I asked for, quickly and calmly. She went above and beyond! Thanks Cheyenne!"
We responded:
"Thanks so much for the review Kate. We are glad to answer any questions you may have!"
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Tabitha Evans

March 11, 2026

5  out of  5
rating by Tabitha Evans
"Huge thanks to Misty at Lana Richard’s State Farm! I had a 'janky' policy from another company that left me unprotected. Misty took the time to review my coverage line-by-line, explained everything in plain English, and found me a superior policy. She even went above and beyond and acted as liaison to ensure a smooth and easy cancellation from my low morale carrier. Their professionalism and knowledge saved me money and gave me real peace of mind."
We responded:
"Thank you so much for the kind words, Tabitha! We truly appreciate you taking the time to share your experience. I’m glad Misty was able to walk through everything with you and help make sure you had the coverage and clarity you deserved. Taking the time to explain things and make insurance simple is exactly what we strive for at Lana Richards State Farm!"
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Shah Ashfaq

March 9, 2026

5  out of  5
rating by Shah Ashfaq
"Kyshira Felix was great and really helped us out! Liz also helped me a lot! They were great."
We responded:
"We appreciate the feedback Shah! We are always here to help!"
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Narsimha Rajampeta

March 3, 2026

4  out of  5
rating by Narsimha Rajampeta
""Huge thanks to Cheyenne for helping me get my monthly payment plan back on track! She made the process of updating my autopay and signing the new forms super easy and answered all my questions about my auto and life policies. Lana Richards has a great team that truly cares about their customers!""
We responded:
"Thank you for the kind words, Narsimha! We’re glad Cheyenne was able to get your payment plan back on track and make the autopay update process simple. Taking the time to answer questions and make sure everything is clear is something our team truly cares about. We appreciate you trusting Lana Richards State Farm with your auto and life insurance. If there’s ever anything we can do to earn that 5th star in the future, please don’t hesitate to let us know- we’re always here to help!"
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Mike Cotton

February 26, 2026

5  out of  5
rating by Mike Cotton
"Linda Elizabeth was very helpful in assisting me with paying my payment. I enjoyed our conversation immensely and she called on my birthday and wished me a happy birthday. Thank you and goodbye."
We responded:
"Thank you for the review Mike! Linda Elizabeth is well loved for her birthday calls. We greatly appreciate you!"
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Mariah Goudeau

February 20, 2026

5  out of  5
rating by Mariah Goudeau
"Everyone there is very knowledgeable and kind, Cheyenne was great help. Highly recommend!"
We responded:
"Thanks so much for the review Mariah! ❤️"
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DME Express Beaumont

February 16, 2026

5  out of  5
rating by DME Express Beaumont
"Liz help me today on getting quote for me and helping me add a new vehicle to my policy.. Liz was amazing everything went really quick and smooth. I wld recommend her to help anyone.. thx to Liz for being so helpful.. we love state farm.. thx liz I also want to say a big thx to Cheyenne for all the help and everything that she does for us at state farm.. she makes it so easy.. so thx Cheyenne your are wonderful.."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear Liz was able to help you quickly and make the process smooth. She truly cares about our policyholders and your feedback means a lot to the whole team. We appreciate your trust in us and in State Farm. Thank you for choosing us!"
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Md Shakil Chowdhury

February 12, 2026

5  out of  5
rating by Md Shakil Chowdhury
"I had a great experience working with Lizbeth Lara Mosqueda at State Farm. She was professional, patient, and genuinely helpful from start to finish. She took the time to clearly explain all my coverage options, answered every question without rushing, and made sure I understood what would work best for my needs. What really stood out was how responsive and organized she is. Every time I called or emailed, she followed up quickly and handled everything smoothly. Insurance can sometimes feel confusing or stressful, but she made the whole process simple and comfortable. If you’re looking for someone reliable, knowledgeable, and easy to work with, I highly recommend Lizbeth. She truly cares about her clients and goes the extra mile to help."
We responded:
"Thank you for the glowing review Md Chowdhury! We appreciate you and are glad Liz was able to provide such excellent customer service. "
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Chelsea Prevost

February 10, 2026

5  out of  5
rating by Chelsea Prevost
"Misty was the best ! She was very informative and patient. She was very kind and sweet , she helped me and got me the best rate ."
We responded:
"Thanks for the review Chelsea! Misty always works hard to get everyone the best rate possible. We appreciate you and welcome to the State Farm family!"
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Shanequa Shaa Hunt

January 29, 2026

5  out of  5
rating by Shanequa Shaa Hunt
"Latoya at Lana Richards office is absolutely amazing at what she does. She is very knowledgeable, caring and helpful. Lana is the best and most caring agent I have ever met. Always a pleasure speaking with her. I love the State Farm kool aide🥤 I am definitely a satisfied State Farm Customer. Thank you Lana and Latoya 🤍"
We responded:
"We so appreciate you Shanequa! Having policyholders like you just make our day. We both appreciate you!"
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Dennis Rubin

January 26, 2026

5  out of  5
rating by Dennis Rubin
"Great company always on point wonderful attitude. Love being a customer with them"
We responded:
"Thank you Dennis! We love having you as a customer!"
Profile photo of Jozette “Jazzy Jo” Rubin

Jozette “Jazzy Jo” Rubin

January 26, 2026

5  out of  5
rating by Jozette “Jazzy Jo” Rubin
"I love how they always about business. Great attitudes. Friendly and respectful"
We responded:
"Thank you so much, Jozette! We truly appreciate your kind words. Providing friendly, professional service is always our goal. We’re grateful for your support!"
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Glen Hutcherson

January 8, 2026

5  out of  5
rating by Glen Hutcherson
"Linda Elizabeth at Lana Richards is great!! Great attitude, friendly and very helpful! She took care of my issue quickly and efficiently. Thank you so much Linda Elizabeth"
We responded:
"Thanks so much for the review Glen! You’ve made our day! We greatly appreciate you. "
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David Werner

December 29, 2025

5  out of  5
rating by David Werner
"Always very helpful and informative. Cheyenne was very helpful and pleasant to talk with. She was quick to respond to my questions and very friendly on the phone,which is such a great quality. Always nice when people are friendly and easy to chat with over the phone."
We responded:
"Thanks for the review David! We appreciate you taking the time to leave such a warm review. Cheyenne enjoys helping and making conversations comfortable. We’re grateful to have you as part of our community and are always here when you need us!"
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Mark Retchless

December 24, 2025

5  out of  5
rating by Mark Retchless
"Thank you cheyenne for your help! Merry Xmas!"
We responded:
"Thank you for your review Mark!"
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Paula Droddy

December 16, 2025

5  out of  5
rating by Paula Droddy
"We have been happy for quite a while now with Lana Richards State Farm. They are fair and competent. I never have to wait long for anything to be accomplished that I ask for. Cheyenne is very quick to answer questions, make policy changes or really whatever you need. It’s hard to find good help these days so we really appreciate them."
We responded:
"Thank you so much, Paula, for taking the time to leave such a thoughtful review. We truly appreciate your continued trust in our office. Cheyenne will be so happy to hear your kind words- she takes great pride in being responsive and helpful. Providing fair, competent and timely service is always our goal, and we’re grateful to have wonderful policyholders like you. Please don’t hesitate to reach out if you ever need anything!"
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Dorothy Denis

December 12, 2025

5  out of  5
rating by Dorothy Denis
"Latoya Crockett was extremely helpful. And very Professional"
We responded:
"Thank you for the review Dorothy and welcome to the State Farm family!"
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Brandy Ginsel

December 10, 2025

5  out of  5
rating by Brandy Ginsel
"Love the fact that I can text and don’t have to call every time. My question was answered quickly by Cheyenne and she was also very kind!"
We responded:
"Thank you so much Brandy! We’re glad the texting option made things easier for you. Cheyenne will be thrilled to hear your kind words- she truly enjoys helping our policyholders! "
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Rachel

November 18, 2025

5  out of  5
rating by Rachel
"Cheyanne was phenomenal—professional, patient, and genuinely attentive. She took exceptional care of my needs and preferences."
We responded:
"Thank you for the review Rachel! Making sure we’re here to answer questions and take care of what you need is always top priority for us. We appreciate you!"
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christopher goudeau

November 17, 2025

5  out of  5
rating by christopher goudeau
"Cheyenne is always very helpful on the phone, she does such a great job at making sure you feel welcomed and reassured. Great company with great people!"
We responded:
"Thank you for your review Chris! We’re glad Cheyenne is apart of our team!"
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Timothy Sonnier

November 12, 2025

5  out of  5
rating by Timothy Sonnier
"Liz was great helping with everything"
We responded:
"Thanks so much for the review Timothy! We are glad to have gotten you the help you needed!"
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Tlsart 061499

October 22, 2025

5  out of  5
rating by Tlsart 061499
"Cheyenne is super sweet and helpful!!"
We responded:
"Thank you so much for your review! We appreciate you and your business!"
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John Panzarella

October 20, 2025

5  out of  5
rating by John Panzarella
"Cheyenne helped me with my home, car, AND life insurance! She's fantastic"
We responded:
"Thank you so much John! We’re thrilled to hear that Cheyenne provided excellent service helping you with your auto, home and life insurance. We think she’s great too!"