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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tony Alford

May 5, 2026

5  out of  5
rating by Tony Alford
"Cheyenne Took care of everything I needed"
We responded:
"Tony, thank you so much for the review! We appreciate you!"
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Seaborn Chavers

May 5, 2026

5  out of  5
rating by Seaborn Chavers
"My experience working with Lizbeth Lara Mosqueda was truly exceptional. During a trying time following my brother-in-law’s unexpected passing, Liz offered steady guidance, compassion, and clarity when we needed it most. She took the time to carefully walk me through his policies, explained everything in a way that was easy to understand, and ensured nothing was overlooked. Liz is incredibly knowledgeable, responsive, and professional. She was always quick to follow up, answer questions, and make sure I felt confident every step of the way. What sets her apart is her genuine care—she goes beyond just doing her job and makes a real difference for her clients. If you’re looking for someone who combines expertise with empathy and truly goes the extra mile, I highly recommend Liz. I’m incredibly grateful for her support."
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destiny long

April 29, 2026

5  out of  5
rating by destiny long
"Misty has been amazing help! I’m so thankful for the communication and through the process. She made it simple and easy to understand. So thankful for Misty!"
We responded:
"Thank you for the review Destiny! We’re so glad to hear Misty was able to clearly and easily communicate throughout your process. Welcome to the State Farm family!"
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Logan Savoy

April 28, 2026

5  out of  5
rating by Logan Savoy
"Cheyenne Quick smooth transaction, CLEAR COMMUNICATION! CHEAP and reliable coverage with STATE FARM."
We responded:
"We’re so glad to welcome you Logan! We’re always here for you and an so glad to hear Cheyenne made the transaction smooth!"
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Laurie Hicks

April 27, 2026

5  out of  5
rating by Laurie Hicks
"Sandra was very thorough and extremely helpful"
We responded:
"Thank you for your kind words Laurie! We’re thrilled to hear that Sandra provided such thorough and helpful service. We appreciate you!"
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Tom Riner

April 27, 2026

5  out of  5
rating by Tom Riner
"I recently changed my home and auto insurance to State Farm. Liz Mosqueda was my customer service representative and she was excellent. She was very thorough and kept me up to date every step of the way. I highly recommend her."
We responded:
"Thank you, Tom! We’re so glad you made the switch for your home and auto insurance and that Liz provided excellent customer service throughout the process. Keeping our policyholders informed every step of the way is a top priority at Lana Richards State Farm. We truly appreciate you and are here for you anytime!"
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Emily Janise

April 26, 2026

5  out of  5
rating by Emily Janise
"I had been a State Farm customer and switched insurance to a different company that had lower rates. I got a call from Liz at Lana Richards asking if she could run a new quote to see if I’d switch back. I decided to go in and talk to her and run numbers. I’m so glad I went. Liz was extremely thorough and knowledgeable about what everything meant. She was also patient and ran every option for me to make sure I was getting the best policy for the lowest rate. I walked out with the coverage I needed at a great rate. Thank you, Liz for making me feel valued. If you’re in the market for any type of insurance- go in to Lana Richards. There is such a positive and fun vibe in this office. There was never a moment that I felt pressure or rushed to make a decision."
We responded:
"Thank you Emily for such a thoughtful review! We’re so happy Liz was able to help you find the right auto and life insurance at the best rate. Our goal at Lana Richards State Farm is to provide knowledgeable, pressure free service so you feel confident in your decisions. It means so much to hear that you felt valued and welcomed in our office. We appreciate your trust and look forward to being your go-to insurance agency!"
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Cole B

April 24, 2026

5  out of  5
rating by Cole B
"I called to get a quote and Cheyenne was incredibly helpful. She had the quote done within minutes and answered all of my questions thoroughly. Great customer service."
We responded:
"Thanks for the review Cole! We appreciate it and are always here for you!"
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Jozette “Jazzy Jo” Rubin

April 15, 2026

5  out of  5
rating by Jozette “Jazzy Jo” Rubin
"I love how they always about business. Great attitudes. Friendly and respectful"
We responded:
"Thank you so much, Jozette! We truly appreciate your kind words. Providing friendly, professional service is always our goal. We’re grateful for your support!"
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Victoria Mercer

April 14, 2026

5  out of  5
rating by Victoria Mercer
"I have never actually been to the office, but over the phone everyone is always so, so nice and they make sure I get answers to my concerns."
We responded:
"Thanks for the review Victoria! Come see us anytime! We’d love to meet you in person. Until then, we’re committed to answer any questions and help however we can!"
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Katelynn Hardy

April 14, 2026

5  out of  5
rating by Katelynn Hardy
"Cheyenne answered all my questions and was very professional!"
We responded:
"Thanks for the review Katelynn! We’re glad we were able to answer all your questions! We’re always here for any you have!"
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Robbie Grossheim

April 9, 2026

5  out of  5
rating by Robbie Grossheim
"Liz Mosqueda was knowledgeable, able to answer all of my questions and was prompt in returning phone calls. She was very professional."
We responded:
"Thank you for the review Robbie! Liz always strives to be the best she can for our policyholders. We appreciate you!"
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SALVADORE COSTA

April 8, 2026

5  out of  5
rating by SALVADORE COSTA
"My agent, Liz, was very helpful with my auto insurance and my home insurance. She always greeted me with a happy face. Keep her forever."
We responded:
"Thanks so much for the review Salvadore! Liz is an awesome agent and we love having her! We always strive to be helpful and want to help anyway we can. We appreciate you!"
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Jackelin Henry

April 7, 2026

5  out of  5
rating by Jackelin Henry
"Just wanted to say LaToya Crochett help me with all my questions and needs."
We responded:
"Thank you so much Ms. Henry! We will always be here to help with anything you need!"
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Dana Noffsinger

April 1, 2026

5  out of  5
rating by Dana Noffsinger
"Kishyra was such a pleasure to deal with when I was in the market for a new policy. She was knowledgeable and so helpful in saving is a bunch of money. I highly recommend her."
We responded:
"Thank you for the review Dana! And welcome to the State Farm family! We are so glad you chose us and will always work to bring our best to you!"
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Lindy Odom

March 17, 2026

5  out of  5
rating by Lindy Odom
"Lana and her staff are very knowledgeable and helpful any time I have questions! I love knowing that they are always a phone call away!"
We responded:
"Thanks so much for the review Lindy! We’re happy to service your insurance needs and will always be here for you!"
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Joe Nathan Roberts Jr.

March 16, 2026

5  out of  5
rating by Joe Nathan Roberts Jr.
"Latoya Crochett was very professional and very helpful!!! A very knowledgeable agent who helped me with all my needs!!! Thank yall so much🙏🏾💪🏾💙💯🧡"
We responded:
"Thank you so much for the review Joe! We appreciate you and are here to always answer any questions!"
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Kate Davis

March 12, 2026

5  out of  5
rating by Kate Davis
"Cheyenne called me to ask a question and I responded by asking her for several things!! She was quick to respond and gave me what I asked for, quickly and calmly. She went above and beyond! Thanks Cheyenne!"
We responded:
"Thanks so much for the review Kate. We are glad to answer any questions you may have!"
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Tabitha Evans

March 11, 2026

5  out of  5
rating by Tabitha Evans
"Huge thanks to Misty at Lana Richard’s State Farm! I had a 'janky' policy from another company that left me unprotected. Misty took the time to review my coverage line-by-line, explained everything in plain English, and found me a superior policy. She even went above and beyond and acted as liaison to ensure a smooth and easy cancellation from my low morale carrier. Their professionalism and knowledge saved me money and gave me real peace of mind."
We responded:
"Thank you so much for the kind words, Tabitha! We truly appreciate you taking the time to share your experience. I’m glad Misty was able to walk through everything with you and help make sure you had the coverage and clarity you deserved. Taking the time to explain things and make insurance simple is exactly what we strive for at Lana Richards State Farm!"
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Shah Ashfaq

March 9, 2026

5  out of  5
rating by Shah Ashfaq
"Kyshira Felix was great and really helped us out! Liz also helped me a lot! They were great."
We responded:
"We appreciate the feedback Shah! We are always here to help!"
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Narsimha Rajampeta

March 3, 2026

4  out of  5
rating by Narsimha Rajampeta
""Huge thanks to Cheyenne for helping me get my monthly payment plan back on track! She made the process of updating my autopay and signing the new forms super easy and answered all my questions about my auto and life policies. Lana Richards has a great team that truly cares about their customers!""
We responded:
"Thank you for the kind words, Narsimha! We’re glad Cheyenne was able to get your payment plan back on track and make the autopay update process simple. Taking the time to answer questions and make sure everything is clear is something our team truly cares about. We appreciate you trusting Lana Richards State Farm with your auto and life insurance. If there’s ever anything we can do to earn that 5th star in the future, please don’t hesitate to let us know- we’re always here to help!"
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Mike Cotton

February 26, 2026

5  out of  5
rating by Mike Cotton
"Linda Elizabeth was very helpful in assisting me with paying my payment. I enjoyed our conversation immensely and she called on my birthday and wished me a happy birthday. Thank you and goodbye."
We responded:
"Thank you for the review Mike! Linda Elizabeth is well loved for her birthday calls. We greatly appreciate you!"
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Mariah Goudeau

February 20, 2026

5  out of  5
rating by Mariah Goudeau
"Everyone there is very knowledgeable and kind, Cheyenne was great help. Highly recommend!"
We responded:
"Thanks so much for the review Mariah! ❤️"
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DME Express Beaumont

February 16, 2026

5  out of  5
rating by DME Express Beaumont
"Liz help me today on getting quote for me and helping me add a new vehicle to my policy.. Liz was amazing everything went really quick and smooth. I wld recommend her to help anyone.. thx to Liz for being so helpful.. we love state farm.. thx liz I also want to say a big thx to Cheyenne for all the help and everything that she does for us at state farm.. she makes it so easy.. so thx Cheyenne your are wonderful.."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear Liz was able to help you quickly and make the process smooth. She truly cares about our policyholders and your feedback means a lot to the whole team. We appreciate your trust in us and in State Farm. Thank you for choosing us!"
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Md Shakil Chowdhury

February 12, 2026

5  out of  5
rating by Md Shakil Chowdhury
"I had a great experience working with Lizbeth Lara Mosqueda at State Farm. She was professional, patient, and genuinely helpful from start to finish. She took the time to clearly explain all my coverage options, answered every question without rushing, and made sure I understood what would work best for my needs. What really stood out was how responsive and organized she is. Every time I called or emailed, she followed up quickly and handled everything smoothly. Insurance can sometimes feel confusing or stressful, but she made the whole process simple and comfortable. If you’re looking for someone reliable, knowledgeable, and easy to work with, I highly recommend Lizbeth. She truly cares about her clients and goes the extra mile to help."
We responded:
"Thank you for the glowing review Md Chowdhury! We appreciate you and are glad Liz was able to provide such excellent customer service. "