Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Heather Gray

Heather Gray

September 28, 2024

5  out of  5
rating by Heather Gray
"Thanks Alicia for the quick service you provided yesterday by adding a vehicle to my auto policy. I appreciate your help!"
We responded:
"Thank you so much for the review Heather! We appreciate you!"
Profile photo of Marcia Turnipseed

Marcia Turnipseed

September 28, 2024

5  out of  5
rating by Marcia Turnipseed
"Sandra thoroughly reviewed my policies with me and offered suggestions for me to consider. I was unable to make any changes to upgrade my coverage at this time due to my current finances. Cost of living expenses, including health, auto and property insurance are difficult to budget."
We responded:
"Thank you for the review Marcia. Educating our policyholders about their options is important to us. Budgeting during this inflation period is tough, we’re glad to help explore your options for health, auto and property insurance. "
Profile photo of Kiasia Wilson

Kiasia Wilson

September 20, 2024

5  out of  5
rating by Kiasia Wilson
"Alicia was so sweet and kind during this process for me. She explained everything to me and made me feel important! She was very professional and quick to answer my calls, emails, and concerns! I highly recommend her to anybody!"
We responded:
"Thank you for your review Kiasia!Professionalism and our customer service is important to us. We are glad to be here for you!"
Profile photo of Christopher Gay

Christopher Gay

September 19, 2024

5  out of  5
rating by Christopher Gay
"I'm very happy with Lana and her team. They're always professional and willing to help their customers. Everyone there is so awesome. I'm never going to change my insurance."
We responded:
"Thank you so much for your review Chris! We know you have a lot of options and are so glad you chose us! We appreciate you!"
Profile photo of Ana Cristina Rudholm

Ana Cristina Rudholm

September 13, 2024

5  out of  5
rating by Ana Cristina Rudholm
"Ms. Linda Elizabeth was so kind, gracious, and professional! Such a pleasure handling insurance matters with her! Very knowledgeable, patient, and explains things in a very clear way!"
We responded:
"Thank you so much for your review Ana- we appreciate you! We’re glad to hear about your great customer service experience with Linda Elizabeth!"
Profile photo of Tlsart 061499

Tlsart 061499

September 13, 2024

5  out of  5
rating by Tlsart 061499
"Linda Elizabeth is always so sweet, and takes care of me every time! Kind, attentive, and quick✨"
We responded:
"Thank you so much for your review! We appreciate you and your business!"
Profile photo of Ned F

Ned F

August 30, 2024

5  out of  5
rating by Ned F
"Jessica was pleasant and accommodating. I would definitely go back to Lana Richards State Farm for all of my other insurance needs in the future."
We responded:
"Thank you for your review Ned! Welcome to the State Farm family- we’re so glad to have you!"
Profile photo of Jorge Sanchez

Jorge Sanchez

August 23, 2024

5  out of  5
rating by Jorge Sanchez
"Great overall experience. Very knowledgeable courteous and professional person. Insurance has always been a nightmare for me in this department, but in this case I am confident that I have made the right choice. Thank you Kishyra!"
We responded:
"Thank you so much for the review Jorge! We know insurance is never anyone’s favorite topic (except ours!) we always strive to make it as painless as possible. Welcome to the State Farm family!"
Profile photo of Diana Wright

Diana Wright

August 22, 2024

5  out of  5
rating by Diana Wright
"Great service."
We responded:
"Tha in you so much for the review Diana! We appreciate it and we appreciate YOU! "
Profile photo of Dana Noffsinger

Dana Noffsinger

August 5, 2024

5  out of  5
rating by Dana Noffsinger
"Kishyra was such a pleasure to deal with when I was in the market for a new policy. She was knowledgeable and so helpful in saving is a bunch of money. I highly recommend her."
We responded:
"Thank you for the review Dana! And welcome to the State Farm family! We are so glad you chose us and will always work to bring our best to you!"
Profile photo of Corri Thompson

Corri Thompson

August 3, 2024

5  out of  5
rating by Corri Thompson
"Lana and her team are so helpful! They made the process so easy and helped me out so much! 10/10 recommend!"
We responded:
"Thank you so much for the review Corri! We appreciate you!"
Profile photo of Wanda Jules

Wanda Jules

July 28, 2024

1  out of  5
rating by Wanda Jules
"Don’t like y’all going up 6 months after we renewed our policy with you guys I’m looking for something cheaper we gave no accidents no tickets that’s what we don’t like"
We responded:
"I’m sorry you feel this way- after looking into this it looks like our team offered multiple discounts to try and reduce your rate as well as coverage changes- all which you declined. Our agency does not set the pricing, and rates are only guaranteed for the six month policy period. As cost of labor, parts and everything else rises, we do see rates reflecting that as well. Insurance is a pool, so even if you don’t have any tickets or accidents, you could be affected by the driving habits of those around you. We are here and ready to answer any other questions you may have. "
Profile photo of Placido Ramos

Placido Ramos

July 25, 2024

5  out of  5
rating by Placido Ramos
"Ms Alicia has been a great help to me since I became a member with State Farm. I owen three vehicles and I’m very satisfied that I also introduce my son with State Farm I highly recommend her with her attitude towards clients an professionalism."
We responded:
"We are honored to have you and your son’s auto insurance with us! Thank you for the review!"
Profile photo of Cam Cam

Cam Cam

July 24, 2024

5  out of  5
rating by Cam Cam
"I am so pleased with the customer service and rates at this State Farm agency! My agent Kishyra is so kind and informative, she made the process very easy and straightforward. Like a good neighbor, Kishyra is thereee 💯 Really happy with my new car insurance! I highly recommend this agency, my cousin was with them before and I've bought a vehicle from him, then resumed my own insurance here because he also recommended them to me - and they gave me the best quote and coverage out of anyone!"
We responded:
"Welcome to the State Farm Family Cam! We are so glad to help you with your auto insurance needs. We will always strive to bring our best to you! We hope to see you at the office soon!"
Profile photo of Brooke Toups

Brooke Toups

July 12, 2024

5  out of  5
rating by Brooke Toups
"linda is so kind and professional. She is very with all of my questions."
We responded:
"Thank you for your review Brooke! We will continually strive to bring our best to you. We love questions and being able to step up when you need us. "
Profile photo of John Perrault

John Perrault

July 10, 2024

5  out of  5
rating by John Perrault
"Lana Richards I'm going to miss talking to you you was a great person to talk to wish you well where ever you go keep in touch something 👍"
We responded:
"Hey John! Thank you for your review! Luckily, we don’t plan on going anywhere and will be here to help with all your insurance needs for years to come!"
Profile photo of Ben

Ben

July 9, 2024

5  out of  5
rating by Ben
"Alicia and the whole staff were professional and helpful in setting up my home policy."
We responded:
"Thank you for the review Ben! We are glad to help with your home insurance needs!"
Profile photo of curtisia guillory

curtisia guillory

July 2, 2024

5  out of  5
rating by curtisia guillory
"I've been with them over 3yrs or longer everytime I have a question or concern they don't hesitate to answer them. Everyone ones always friendly when I call also I've never had a bad experience. Alicia is always friendly and willing to help."
We responded:
"We are so grateful for you Curtisia! Thank you for allowing us to serve you!"
Profile photo of richard fields

richard fields

June 29, 2024

5  out of  5
rating by richard fields
"Just talked to Jessica C. At Lana Richards Stste Farm Insurance. She was excellent, providing information and clarifying things I did not understand. Every company should have someone lkie her."
We responded:
"Thanks so much for the review Richard! Making sure our customers are educated on their policy is so important to us. We appreciate the feedback!"
Profile photo of Deandre Davis

Deandre Davis

June 28, 2024

5  out of  5
rating by Deandre Davis
"I just hit my first renewal with Lana Richards office and they helped so much with pricing and every question I had about my policy,I even started my first life insurance policy that Alicia helped me out with! Thank you 😊"
We responded:
"Thank you so much Deandre! Life insurance is so important to us. We are so glad to help protect your legacy. We look forward to continuing our relationship!"
Profile photo of Matthew Reichenau

Matthew Reichenau

June 27, 2024

5  out of  5
rating by Matthew Reichenau
"she was very nice and so helpful to us!"
We responded:
"Thanks so much for your review Matthew! We will always work to bring our best to you!"
Profile photo of Erin Mansfield

Erin Mansfield

June 7, 2024

5  out of  5
rating by Erin Mansfield
"Jessica was very polite,professional and very knowledgeable. She pays attention to your needs and asks all the right questions. I'm very pleased with the policy i purchased and the service she provided. She's definitely a class A agent."
We responded:
"Thanks so much for your review Erin! We’re so glad to provide our best for customer service. We appreciate you!"
Profile photo of Felicia Pina

Felicia Pina

June 6, 2024

5  out of  5
rating by Felicia Pina
"Jessica Clements was very professional and helpful. She helped me get the best quote for insurance. She is very knowledgeable and nice. Thank you Jessica"
We responded:
"Thank you for the review Felicia! We’re so glad we were able to get your insurance needs successfully taken care of! Welcome to the State Farm Family!"
Profile photo of Jose Luis Valencia

Jose Luis Valencia

June 5, 2024

5  out of  5
rating by Jose Luis Valencia
"I had a great experience with Sandra! She was very respectful and professional throughout the entire process. This young lady went above and beyond to ensure all my needs were met and that I understood everything before signing off on any paperwork. I know if I ever need anything else, i can go directly to Sandra to see it through. I highly recommend her."
We responded:
"We appreciate the review Jose! Sandra is a great asset and explaining coverage is so important to us! We know you have a lot of options, and are thankful you chose us!"
Profile photo of Lauryn Franks

Lauryn Franks

June 5, 2024

5  out of  5
rating by Lauryn Franks
"I was in a crunch and needed home coverage quick on a new purchase. Lana was able to provide me a quote FAST with the best coverage at the best price! HIGHLY recommend!"
We responded:
"We are so glad we were able to give you proper protection on your home insurance! We appreciate your business!"